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Shipping and Production

An estimated delivery time will be provided to you once your order is placed and your proof is approved. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Business day means Monday to Friday, except holidays. Please note we do not ship on weekends. Date of delivery may vary due to carrier shipping practices, delivery location, the method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Outside of production times which is the time it takes to pick and decorate your merchandise.

DO YOU HAVE A RUSH OR DEADLINE? Please contact one of our associates at orders@logousa.com to find the best Production + Shipping Solutions.

We have 4 available shipping methods:

  • Standard Shipping: 7-10 Day Delivery After Production
  • Priority Shipping: 2-3 Day Delivery After Production
  • Guaranteed 2-Day Delivery: 2 Day Delivery After Production
  • Overnight Delivery: Guaranteed Next Day Delivery After Production

We also have 3 available production times:

  • Standard Production:12-18 Business Days FREE!
  • Express FASTPASS Production: 7-10 Business Days (Most Popular)
  • V.I.P. PRIORITY FASTPASS+ Production: 3-6 Business Days (BEST)

Please contact us by email at orders@logousa.com for any other shipping inquires.

Resolve Your Questions

Frequently Asked Questions

We’ve gathered the most common questions from our clients to help you find quick, clear answers before starting your project.

Know More
How do I place an order with my logo?

Follow these steps to customize and order your product:

  1. Click “Shop by Category” or “Shop by Brand.”
  2. Select the item you want.
  3. Choose your garment color.
  4. Enter the quantities for each size.
  5. Select a decorating method (Screen Printing or Embroidery).
  6. Choose the decoration location on the garment.
  7. When prompted, upload your logo.
  8. Adjust the logo placement as needed.
  9. Select your decoration colors.
  10. Click “Add to Cart.”
  11. When the art approval box appears, select “Art Approved.”
  12. Review your sizes and click “Add to Cart” again if needed.
  13. Enter your shipping and billing information.
  14. You’re all set! Your order is now placed. You’ll receive a final art approval via email before production.

We prefer a vector original format logo for the best quality.  Those file types would be EPS, AI. CDR, or PSD files.  We can also except a PDF, PNG, or JPG file.  If the file is of poor quality and must be redrawn there may be a charge to convert the logo to Vector format.

After your order is received and processed, you will be receiving a digital proof for approval via email.  Your order will be scheduled for production after approval.

While we can sell some products blank, Private Label products including Nike, Travismathew, Ogio, The North Face and others require us to decorate when we sell.  Please inquire if the product you would like blank falls within these guidelines.

Pick your product, hit “Personalize,” and upload your logo. You’ll be able to preview how the embroidery or print will appear before completing your order.

At Logo USA, Inc., every product we decorate is done to meet the unique specifications and vision of our customers. Due to the personalized nature of our work, all sales of custom products are final and we do not accept returns or offer refunds. That said, we stand behind the quality of our craftsmanship. If there is an issue with your order due to an error on our part, we will do our due diligence to correct the matter—whether that means making necessary adjustments, repairs, or replacements. However, this resolution process does not include financial refunds. We encourage all clients to carefully review specifications, drawings, and approvals prior to production to ensure the final product meets expectations.

When you order is complete, you will receive an email with all your tracking information.