Frequently Asked Questions
We’ve answered the most common questions about our products, logo customization, shipping, and ordering process.
How do I place an order with my logo?
Follow these steps to customize and order your product:
- Click “Shop by Category” or “Shop by Brand.”
- Select the item you want.
- Choose your garment color.
- Enter the quantities for each size.
- Select a decorating method (Screen Printing or Embroidery).
- Choose the decoration location on the garment.
- When prompted, upload your logo.
- Adjust the logo placement as needed.
- Select your decoration colors.
- Click “Add to Cart.”
- When the art approval box appears, select “Art Approved.”
- Review your sizes and click “Add to Cart” again if needed.
- Enter your shipping and billing information.
- You’re all set! Your order is now placed. You’ll receive a final art approval via email before production.
What file formats do you accept for logos?
We prefer a vector original format logo for the best quality. Those file types would be EPS, AI. CDR, or PSD files. We can also except a PDF, PNG, or JPG file. If the file is of poor quality and must be redrawn there may be a charge to convert the logo to Vector format.
Can I see a sample or proof before production?
After your order is received and processed, you will be receiving a digital proof for approval via email. Your order will be scheduled for production after approval.
Can I order products without customization?
While we can sell some products blank, Private Label products including Nike, Travismathew, Ogio, The North Face and others require us to decorate when we sell. Please inquire if the product you would like blank falls within these guidelines.
How Do I Reset My Password?
Pick your product, hit “Personalize,” and upload your logo. You’ll be able to preview how the embroidery or print will appear before completing your order.
What is your return policy?
At Logo USA, Inc., every product we decorate is done to meet the unique specifications and vision of our customers. Due to the personalized nature of our work, all sales of custom products are final and we do not accept returns or offer refunds. That said, we stand behind the quality of our craftsmanship. If there is an issue with your order due to an error on our part, we will do our due diligence to correct the matter—whether that means making necessary adjustments, repairs, or replacements. However, this resolution process does not include financial refunds. We encourage all clients to carefully review specifications, drawings, and approvals prior to production to ensure the final product meets expectations.
Can I track my order?
When you order is complete, you will receive an email with all your tracking information.
Upgrade Your Brand Presence with High-Quality Custom Wear
High-quality apparel doesn’t just look better - it lasts longer, fits better, and represents your business with confidence. When customers see quality, they remember the brand behind it.
